Return and refund policy

2. Return Timeframe

All return requests must be submitted within [1DAY] after the product has been delivered.

To initiate a return, please contact us at:

Email: [shivamrawat07707@gmail.com]

Include your order number, reason for the return, and photos (if the item is damaged or defective).

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed within [5hrs-1 day].

The refund will be issued to your original payment method unless otherwise agreed.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

4. Exchanges

If you received the wrong item or would like to exchange an eligible product for a different size, color, or replacement (subject to availability), please contact us within [X DAYS] of delivery.

Exchange requests are processed after the returned item has been received and inspected.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

Your order number

Clear photos or videos of the product and packaging

A brief description of the issue

If the claim is approved, we will arrange a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Personalized or custom-made products

Gift cards

Digital products or downloadable items

Perishable goods

Items marked as "Final Sale" or "Non-Returnable"

Products showing signs of use, damage, or alteration caused by the customer

7. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), [TRENDSLIX] will cover the return shipping cost.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

8. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: [TRENDSLIX]

Email: [shivamrawat07707@gmail.com]

Business Hours: [11am-9pm

]